The work has involved much more than supplying technology or licences. Aura has supported Laird with solution options, licensing decisions, commercial negotiation and procurement while also working directly with technology vendors when technical issues have needed to be resolved.
When challenges have arisen during implementation, Aura has taken ownership of the process rather than simply passing the issue back to the customer. That has included engaging vendor technical teams, escalating problems where necessary and helping identify practical options that allowed Laird to maintain the required level of security while longer-term issues were investigated.
A key part of the relationship has been understanding that technical decisions cannot be made in isolation from their commercial impact. Aura has helped Laird assess different options, licensing structures and vendor proposals while keeping the organisation’s security requirements at the centre of the decision.
The result is a relationship that sits somewhere between procurement partner, technical resource and customer advocate, giving Laird a single point of support across both the commercial and technical sides of its security environment.
“We have worked with Aura Technologies on the delivery and ongoing development of our IT security environment, covering areas including Zero Trust Network Access (ZTNA), firewall, network and endpoint security.
Throughout the project, Aura provided support across both the commercial and technical aspects of the deployment. This included advice on licensing and solution options, competitive pricing and procurement, as well as working directly with vendors to resolve technical issues encountered during implementation.
Where challenges arose, Aura took ownership of the process, engaging with vendor technical teams and escalating issues where necessary to ensure we had access to the appropriate expertise and support. They also worked with us to identify practical options that allowed us to maintain the required level of security while longer-term technical issues were investigated and resolved.
A particular strength has been Aura’s ability to understand both the technical requirements and the commercial implications of the solutions being considered. Their assistance with pricing, licensing and vendor negotiation has helped us make informed decisions without compromising our security requirements.
Throughout our work with them, Aura have acted as a genuine advocate for our organisation. Their combination of technical knowledge, vendor relationships, procurement expertise and commercial understanding has made them a valuable technology partner.”
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