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Hardware Warranty and Break-Fix

Hardware fails. Your support shouldn’t.

Aura provides contracted, multi-vendor warranty and break-fix support across workplace technology and business-critical infrastructure, with flexible response levels, engineer attendance, parts, repair and replacement managed through one support relationship.

Request a Support Proposal

01

Multi-vendor & post-warranty support

Cover workplace devices, servers, storage and networking equipment across multiple manufacturers – including eligible legacy and out-of-warranty hardware through one support contract.

02

Rapid Response

Flexible service levels can include 24/7 manned support and four-hour response for business-critical equipment backed by 98.6% SLA compliance.

03

Repair or replace

Fault diagnosis, engineer attendance and replacement parts with replacement devices available where applicable.

Flexible estate cover

One support agreement across your mixed hardware estate.

Bring eligible new, existing, legacy and out-of-warranty equipment from multiple manufacturers and locations under one support agreement.

Laptops and desktop computers

Servers and storage

Networking and connectivity equipment

Specialist workplace technology

How the service works

Support built around your full estate.

01

Provide your asset information

Send us the manufacturer, model, location and current warranty status where available for the equipment you want to protect.

02

We assess the estate

We review equipment type, age, condition, location and operational importance.

03

We recommend the right cover

Aura proposes appropriate response levels, contract terms and replacement options based on each asset’s role.

04

Your support contract begins

Once agreed, eligible equipment is placed under cover for the duration of the contract.

05

Your support route goes live

Your team receives the agreed fault-reporting process and support details, ready to use whenever an issue occurs.

FROM FAULT TO RESOLUTION

When hardware fails, a clear path to resolution.

Raise the fault through the agreed Aura support process and we coordinate diagnosis, parts, engineering and resolution.

Raise the fault

Report the issue through the agreed support route, with 24/7 support available.

Diagnose

An experienced engineer assesses the fault remotely to identify the likely cause and required resolution.

Engineer & parts coordinated

The required engineer and replacement parts are coordinated using nationwide engineering and parts logistics.

Repair or replace

On-site repair is completed against the agreed service level, with replacement-device options available where applicable.

Close & report

The incident is tracked through to resolution, with confirmation of the work completed and any recommended next steps.

  • 21 UK forward stocking locations
  • 24/7 manned support
  • 4-hour response

When repair is not possible

A clear outcome when equipment is beyond repair.

Some faults cannot be economically or technically repaired. Where covered equipment is confirmed as beyond repair, a replacement device can be provided at no extra cost where applicable – Avoiding additional capital expense following hardware failure.

Extend useful device life

Keep reliable hardware in service for longer.

Manufacturer warranty expiry does not always mean an asset needs replacing. Eligible equipment can remain covered through Aura’s contracted break-fix service, with one fixed fee providing continued access to engineering expertise, repairs and replacement parts.
  • Post-warranty cover
  • Parts & labour included
  • Predictable support costs

Speak to Aura

Looking for more certainty when hardware fails?

Tell us what equipment you need to protect, and Aura will help structure the right level of cover around your technology estate.
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