Hardware failure can disrupt a user, a site or a critical service. Aura provides contracted, multi-vendor warranty and break-fix support for workplace equipment and business-critical infrastructure.
Through one support contract, we coordinate diagnosis, repair and replacement—helping reduce downtime, control unexpected costs and keep essential technology operational.
Bring different equipment under one support agreement.
Aura can provide support for eligible new, existing and legacy equipment.
This allows organisations to bring devices from different manufacturers, locations and warranty positions under a more consistent support arrangement.
Laptops and desktop computers
Servers and storage
Networking and connectivity equipment
Specialist workplace technology
Different response levels can be applied according to the importance of each asset and the operational impact of its failure.
From diagnosis to resolution
Engineer attendance and repair
When a supported device develops a fault, your team raises the issue through the agreed Aura support process. Aura then coordinates the response from diagnosis through to resolution.
Aura then coordinates the response, which can include
