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Aura Total Care™

A simpler, more predictable way to manage business devices without one large upfront purchase.

Aura Total Care™ brings device supply, deployment, protection, replacement and end-of-term options together in one structured lifecycle service, with predictable costs and one accountable partner throughout.

Request an Aura Total Care Proposal

01

Predictable device costs

Access business-grade technology without one large upfront purchase, with clear payments across the agreed term.

02

Protection when devices fail

Core protection includes warranty and a defined replacement route, with higher service levels adding accidental-damage cover and priority replacement for critical users.

03

Managed from rollout to refresh

From configuration and deployment through to repair, replacement and end-of-term options, Aura manages the device lifecycle through one agreement.

Three levels of protection

Choose the right level of protection for every user.

Essentials

Predictable device costs, without one large upfront purchase

Get the business-grade device you need, spread the cost across the agreed term and protect it with warranty cover and a defined replacement route if it cannot be repaired.

Includes

  • Device
  • 3-year warranty
  • beyond-repair replacement
  • end-of-term options

Best suited for

Organisations that already manage device configuration and deployment internally.

Assured

Devices delivered ready for your users

Everything in Essentials, plus configuration, supported enrolment, asset records and accidental-damage protection, reducing the preparation work required from your internal IT team.

Includes

  • Everything in Essentials
  • deployment-ready configuration
  • accidental-damage cover

Best suited for

Organisations that want devices prepared and protected before they reach the user.

Continuity

Keep critical users working when devices fail

Everything in Assured, with priority replacement for users where prolonged device downtime creates greater operational impact.

Includes

  • Everything in Assured
  • priority same-day or next-working-day replacement

Best suited for

Critical users, senior employees, remote workers and roles where device availability matters most.

Compare service levels

Find the right balance of cost, preparation and protection.

Feature Essentials Assured Continuity
Business-grade device
Three-year warranty
Replacement where beyond repair
Refresh, return, retain or buyback options
Accidental-damage cover −
Deployment-ready configuration −
Intune or Autopilot enrolment −
Asset tagging and device records −
Priority same-day or next-working-day replacement. − −
Final service inclusions and replacement commitments are confirmed within your individual Aura Total Care™ agreement.
Discuss Your Requirements

Built around your organisation

One device model. Benefits across the business.

Aura Total Care™ reduces the operational and financial burden of managing business devices, creating benefits for IT, finance and the people using them.

For IT teams

  • Less device preparation and deployment work
  • Fewer warranty, repair and replacement processes to manage
  • Consistent device records with clearer lifecycle ownership

For finance teams

  • Reduced upfront capital expenditure
  • Predictable costs across the agreed term
  • Fewer unexpected repair and replacement costs

For the wider organisation

  • Faster onboarding and device refresh programmes
  • Reduced disruption when protected devices fail
  • Consistent device experience across users and locations

How Aura Total Care™ works

One clear process from selection to refresh.

01

Select your devices

We work with you to identify the right device specifications for different users, roles and working environments.

02

Choose your service level

Select Essentials, Assured or Continuity according to the deployment support, protection and replacement service required.

03

Configure and deploy

Where included, devices are configured, enrolled, asset-tagged and recorded before being delivered ready for use.

04

Support and protect

Aura coordinates eligible warranty claims, accidental-damage incidents, repairs and replacements throughout the agreement.

05

Refresh, return, retain or buy back.

At the end of the term, choose the most appropriate next step for your devices, users and organisation.

Speak to Aura

Looking for a better way to buy and manage business technology?

Tell us what you need, where it needs to go and how it should be prepared. Aura will help manage the rest.

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