Aura combines responsive day-to-day IT support with proactive management of Microsoft 365, endpoints, security and backup -backed by the wider capability to source, deploy, protect and responsibly retire your technology.
Responsive user support
Proactive IT management
One partner across the technology lifecycle
Aura takes day-to-day responsibility for user support, Microsoft 365 administration, endpoint management, security, backup and routine IT administration.
Work alongside your internal IT team, providing additional service-desk capacity, technical support and ongoing management where you need it.
Windows, Microsoft 365, applications, connectivity and everyday user issues.
Exchange, Teams, SharePoint, OneDrive, users, licences, permissions and security administration.
Account creation, licensing, access management and structured offboarding.
Device monitoring, remote management, health alerts, inventory and diagnostics.
Routine updates, patch monitoring and remediation.
Endpoint protection, MFA, Conditional Access and security-alert investigation.
Backup monitoring, failed-backup investigation and supported data restoration.
Routine server and network support, plus escalation to Microsoft, ISPs and other technology providers.
Before taking responsibility for your environment, Aura completes a technical discovery and onboarding process to understand what you have, identify risks and establish the tools, access and documentation needed to support you properly.
Review users, Microsoft 365, endpoints, servers, networks, security, backup and existing suppliers.
Identify risks, gaps and areas requiring remediation before or during transition.
Establish administrative access, deploy agreed management/security tools and document the supported environment.
Confirm contacts, escalation routes and support processes before ongoing service begins.
Every support request is logged, prioritised and tracked through Aura’s service-management platform, giving each issue clear ownership.
Incidents are prioritised according to business impact, ensuring critical issues receive the appropriate level of attention and escalation.
Where resolution depends on Microsoft, an ISP, software provider or another technology supplier, Aura coordinates the escalation on your behalf.
Support activity is tracked from initial request through to closure, providing visibility over open issues, actions and recurring problems.
Microsoft 365 migrations
Server & infrastructure projects
Network & firewall projects
New-site IT installations
Security improvement projects
Major system upgrades & migrations
Procure replacement or new technology, prepare it to your requirements and coordinate deployment to users or locations.
Extend hardware life through multi-vendor warranty and break-fix support, including post-warranty equipment where eligible.
Securely retire end-of-life technology through managed ITAD, data sanitisation, reuse, resale and residual-value recovery.
