Aura supplies and prepares each device before it reaches Riviera. Laptops are pre-provisioned to the required specification and enrolled into Riviera’s Microsoft Intune environment, meaning the employee can receive their device, sign in and begin working without the Service Desk having to complete the usual preparation first.
By bringing procurement, configuration and deployment together, Aura has helped make device rollout more consistent for users while removing a significant amount of repetitive work from Riviera’s internal IT team.
The relationship has developed into an ongoing white-glove deployment service, with Aura managing the journey from sourcing the hardware through to delivering a device that is ready for its user.
“Aura Technologies has become a trusted partner to Riviera Travel, regularly supplying and deploying laptops across our business with a complete white-glove service. Each device is pre-provisioned and enrolled into our Microsoft Intune environment before delivery, configured to our requirements and ready for the employee to sign in and begin working.
Their service has significantly reduced the time and manual effort required from our Service Desk team, while providing our users with a smooth and consistent onboarding experience. Aura is responsive, dependable and easy to work with, and we have been extremely pleased with the service they provide.”
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