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Aura Total Care™

A simpler, more
predictable way to
manage business devices.

Aura Total Care™ brings device supply, deployment, protection and replacement together in one clear lifecycle service.
Choose business-grade devices without a large upfront cost. Depending on your selected service level, devices can be delivered ready for use and supported with repair or replacement when needed.
One agreement. Predictable costs. Clear accountability throughout the device lifecycle.
Request an Aura Total Care Proposal
Speak to Our Team
Complete Device Lifecycle

From initial supply to end-of-term refresh.

Managing business devices often means coordinating multiple suppliers, finance arrangements, deployment processes, warranties and support providers.

One structured service, end to end.

Aura Total Care™ replaces this fragmented approach with one structured service. We help you select the right devices, choose the appropriate level of protection and manage the equipment throughout the agreed term — whether onboarding new employees, refreshing an existing estate or protecting critical users against downtime.

Predictable costs

Reduce upfront capital expenditure and manage devices through clear, predictable payments.

Deployment support

Choose devices that arrive ready for internal configuration or fully prepared for your users.

Lifecycle protection

Coordinate warranty claims, accidental-damage incidents, repairs and replacements through one partner.

Flexible end-of-term options

Refresh, return, retain or explore buyback options at the end of the agreement.
Three levels of protection

Choose the right level of support for every user.

Essentials

Device supply and core protection

A straightforward lifecycle package for organisations that manage device deployment internally.
  • Business-grade device
  • Three-year warranty
  • Replacement where the device cannot be repaired
  • End-of-term refresh, return or buyback options

Best suited for

IT teams that are comfortable configuring and deploying devices but want predictable device costs and a clear replacement route.

Assured

Deployment-ready devices with added protection

Everything included within Essentials, plus the configuration and protection needed to deliver devices ready for your users.
  • Accidental-damage cover
  • Deployment-ready configuration
  • Intune or Autopilot enrolment where supported
  • Asset tagging and device records

Best suited for

Organisations that want to reduce the preparation work required from internal IT teams while adding protection against accidental damage.

Continuity

Everything included within Assured, with an enhanced replacement service

For critical users where device downtime needs to be kept to a minimum.
  • Maximum protection with priority replacement
  • Priority replacement handling
  • Guaranteed next-working-day or same-day replacement, subject to the agreed service

Best suited for

Critical users, senior employees, remote workers and teams where prolonged device downtime would significantly disrupt the organisation.
Compare service levels

Find the right balance of cost, preparation and protection.

Feature Essentials Assured Continuity
Business-grade device
Three-year warranty
Replacement where beyond repair
End-of-term options
Accidental-damage cover −
Deployment-ready configuration −
Intune or Autopilot enrolment −
Asset tagging and device records −
Priority next-day or same-day replacement − −
Final service inclusions and replacement commitments are confirmed within your individual Aura Total Care™ agreement.
Discuss Your Requirements
Built around your organisation

A simpler device lifecycle for every team.

Aura Total Care™ delivers different benefits across IT, finance and the wider organisation while maintaining one accountable relationship throughout.

For IT teams

  • Less manual configuration and deployment
  • Clear ownership throughout the device lifecycle
  • Fewer suppliers and support escalations
  • Consistent device records
  • Faster replacement where agreed

For finance teams

  • Reduced upfront capital expenditure
  • Predictable monthly costs
  • Simpler budgeting and forecasting
  • Clear end-of-term options
  • Fewer unexpected repair and replacement costs

For the wider organisation

  • Faster onboarding and device-refresh programmes
  • Consistent, secure equipment across teams
  • Reduced downtime when devices fail
  • One accountable partner from supply to replacement
How Aura Total Care™ works

One clear process from selection to refresh.

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Select your devices

We work with you to identify the right device specifications for different users, roles and working environments.

Choose your service level

Select Essentials, Assured or Continuity according to the deployment support, protection and replacement service required.

Configure and deploy

Where included, devices are configured, enrolled, asset-tagged and recorded before being delivered ready for use.

Support and protect

Where included, devices are configured, enrolled, asset-tagged and recorded before being delivered ready for use.

Refresh, return or retain

At the end of the term, choose the most appropriate next step for your devices, users and organisation.
Flexible by design

Built for everyday users, growing teams and critical roles.

Aura Total Care™ can support a single user group or form part of a wider organisation-wide device strategy.

Featured use case

Remote and distributed employees

Deliver appropriately configured devices to users working across multiple offices or remote locations.
One service, every location

New starters and growing teams

Provide new employees with suitable, deployment-ready devices through a repeatable onboarding process.

Device-refresh programmes

Replace ageing equipment through a structured programme with clear costs and end-of-term options.

Critical users

Apply a higher level of replacement protection to roles where device downtime could have a significant business impact.

Speak to Aura

Looking for a better way to buy and manage business technology?

Tell us what you need, where it needs to go and how it should be prepared. Aura will help manage the rest.
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