Additional support for internal IT teams
Fully managed day-to-day IT support
Project-based technical assistance
Remote support in the first instance
On-site assistance where agreed
Day-to-day user support
Microsoft 365 administration
User onboarding and offboarding
Monitoring agreed systems and services
Routine patching and maintenance
Investigation of faults and unusual activity
Escalation to Microsoft, internet providers or other vendors
Hardware procurement and replacement
Assistance with larger projects and planned changes
User support and fault resolution
Microsoft 365 administration
Account and permission management
New-starter and leaver processes
Device and system monitoring
Backup monitoring and restoration support
Security updates and patching
Ongoing maintenance and reporting
Technology and procurement advice
The exact responsibilities and service boundaries are agreed around your organisation.
Microsoft 365 migrations
New-office or site setup
User and mailbox migrations
Hardware deployment
System upgrades
Environment reviews
Security configuration
Issues are assessed and resolved remotely in the first instance wherever possible.
On-site support can be provided where required, subject to the agreed service.
Aura can coordinate issues with Microsoft, connectivity providers and other technology vendors.
Agreed reporting keeps your organisation informed about support activity, maintenance and recurring issues.
This gives your organisation one accountable partner for:
Supporting users
Maintaining agreed systems
Sourcing replacement equipment
Coordinating device deployment
Managing hardware support
Planning future technology requirements
